FAQs

Our standard processing time for orders is 3 to 5 business days. Standard shipping time within the continental U.S is another 3-5 business days. Overnight Shipping orders are processed within the same business day if the order is placed by 9:00 am EST. If placed after this time, your order will ship out the next business day. Processing time does not include weekends and holidays.

​

You will receive an order confirmation email and then a shipping confirmation email with your tracking number. Your estimated delivery time is calculated from the day your order is shipped, not when it is placed.

You will receive a shipment confirmation email and tracking number within 24-72 hours of your order being processed.

All orders are delivered on business days, Monday through Friday. Orders are not delivered on weekends.Orders shipped with standard shipping are processed and shipped within 1 to 3 business days. Orders are delivered by the postal carrier within 3 to 5 business days.Orders shipped with overnight shipping are processed and shipped within 1 business day. This does not include holidays and weekends. If the order is placed before 9 am EST, the order will ship the same day and arrive the following business day. If the order is placed after 9 am EST, the order will ship the next business day and arrive 2 business days after your order is placed.

T. Hare Co. is not responsible for lost or delayed packages due to an incorrect address entered at checkout. The customer is responsible for ensuring all shipping information is correct upon checkout.

T. Hare Co. is not responsible for errors or delays caused by the shipping company. 

International orders may occur customs and duties fees which are not included in the purchase price or in the cost associated with shipping.

​

T. Hare Co. is not responsible for these fees; they are the sole responsibility of the customer. Your package will be subject to holding and potentially returned to us if fees are not paid for its release. Please consult with your local customs agency for more information prior to ordering.

We only ship to P.O. boxes when using standard shipping. If you are using express or signature required shipping, you must enter a valid residence, company or hotel address for a successful delivery.